Eight Strategies for Effective Licensing Sales Lead Follow Through

1 06 2016

Picture1For the licensing industry, the spring and summer trade show season is where many artists and creators hope to find their big breaks. It is an exciting time of year for property owners and businesses looking to make connections within the industry. Right now, many will attend and exhibit at the Licensing Expo in Las Vegas, the largest licensing trade show in the world. Here, the entire industry revolves around sales and strategic partnerships, which will be developed between the creators and brand managers with manufacturers, retailers, advertisers, the media and other producers and distributors from around the world. Billions of dollars are spent and made.

Everyone is trying to attract the attention of attendees and exhibitors, and vice versa. With such a tremendous visual barrage constantly battling for attention on the trade show floor and surrounding the entire event, it is can be very easy to get lost in the details and lose sight of the original purpose for being there—getting great leads.

Keep in mind that the time, money and effort that has been put into either attending or exhibiting at the show will be completely wasted unless you are properly organized and follow through with the leads generated. Be aware – internet research suggests that between 50 and 80 percent of all sales leads are never followed up on. This is the most common and expensive mistake a businessperson can make.

I recommend following just a few simple and effective planning methods to prepare for the next industry trade show, which will keep communication flowing, maximize follow-through and follow-up and prevent this costly error.

1. Treat everyone with interest and respect. A lead is someone who is ready and willing to engage in a conversation. Either they are someone that you could do business with directly, or they might be able to introduce you to someone who can. Some contacts will become leads, some leads will become prospects, and some prospects will then become clients. You never know who you are talking to or what’s going to happen, so make sure you treat every lead as if they were your client.

2. Keep your ego out of the way! This is as true in business as it is in everyday life, and there has never been a better time to follow the theory of “less is more.” Letting someone else talk and share their news and information is always the best way to gather data and allow relationships to grow. Being prepared to listen and ask lots of questions is the best way to get them talking and interested in you.

3. Everyone is different. Always try to look at your prospect from their perspective. What is it he or she needs? As you are listening, try to read between the lines. Pay attention to his or her, tone, level of interest and body language. And try not to get overconfident or self-conscious. Remember: You have hundreds of potential leads to talk with. If they are interested, great; if they are not, politely move on.

4. Collect the who, what, when, where, and why. Whether at the show or after you return to your business, you need to gather as much specific information as you can to keep the conversation moving forward from lead to prospect to deal. The five Ws, as they are referred to in journalism, are a time-tested, focused and valuable method for collecting the facts. I strongly suggest you use this technique. It is easy to remember and it provides you with a practical and profitable way to organize your thoughts and business, as you progress with each encounter, meeting and follow through during and after the show.Picture2

5. Organize and prioritize your leads. Don’t wait until you get home to designate and separate your hot, warm and cold leads; it is too easy to forget the details. Writing on business cards works, but attaching them to larger cards or in a notebook gives you more room for writing. Taking thorough notes during the conversation and after each encounter assures that you won’t miss a beat when it comes to that all-important follow-through.

6. Always follow-up within 48-hours. While many trade show attendees and exhibitors do not follow-up at all, the remainder often follow-up in a less than timely fashion. In general, research shows that responding within 48 hours of a prospect contacting you, dramatically increases your closing rate. If you have so many leads that you cannot contact them all within two days, then you should at least reach out to as many as possible within the week. Remember: This is the culmination of all your efforts. You must do this or nothing will happen.

7. Personalize your follow-up communication. Always personalize your communication, as much as possible, but it’s most important with your ‘hot’ leads. This is where your customized presentation pays off the most. Make sure you send your prospects exactly what they requested and what you promised.
Turning a “no” into a referral. There is no doubt that you are going to receive your fair share of no’s at any trade event. Accept it. Don’t worry about it. Here’s how to use it to your advantage. Ask those who do like your art, brand, character or property, who else they would recommend you speak with. This means that even if you can’t do business with someone who admires your business, they might very well refer you to someone who can, if you ask.

8. Think of ways to keep in touch. Whether through emails, phone calls, a newsletter, or other systems, develop a plan to continue to communicate with your prospects on a regular basis, hopefully moving them from leads to clients.

Deals rarely close after one meeting, phone call or trade show encounter. It takes continuous effort and persistence to shift each communication to the next level. Property owners, businesses and artists must remember to keep following up until a deal is secured. Once that’s done, you must make sure to continue asking questions of your clients, and listening to the answers, to promote a long and healthy business relationship. Many people don’t want to “bother” their leads too much, but it’s important to remember that is why everyone is here. Continue to follow-up and be pleasantly persistent.

Note: This article was written for and originally published by ‘The Licensing Book,” Summer 2015. With constant inquiries about how to organize your sales and trade show efforts, I know this article will be appreciated again.

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Fall is Here; Time to Prepare for New Growth

17 09 2015

fall-downFall is a profound time of year for me.  While the leaves of the trees are dying, in reality I know that it is simply preparing itself for renewal. I find the falling leaves a comforting and productive movement.  It feels right to clean out the cobwebs and clutter of our lives and thoughts and shed the old as we get ready for growth. So I went on the internet to look for quotes which express this inherent inspiration.  What I found was a Japanese proverb, not exactly related to autumn, but inspiring, nonetheless. The proverb is: Fall down seven times stand up eight.

So, if it feels like fall is here and you are ready for something new, but aren’t quite sure where to find it, I collected and put together these guiding principles to help you with your endeavors. These will guarantee you make the most of September through November, traditionally a very productive time period, before enjoying the holidays.  I strongly recommend you take advantage of this advice, or before you know it, Christmas and then the New Year will be here (…I mean didn’t summer just fly by? And here it is mid-September already).

Take just a few minutes and review these tips and then answer each ‘biz question,’ as honestly as possible and apply the principles directly to your business.  I am quite sure many or all of them will hit a nerve and create a new connection.

  1. Attitude is everything. – Your frame of mind affects every action (and inaction). Don’t let you’re your moods control your life, or you will be overtaken by the current and forced down stream to a destination you never intended. Only your inner force and self-determination can keep you on track and get you to your ultimate goals.
    Biz question: Is there anything I need to change about my attitude, perspective or life to improve my business? If so, what?
  1. Stay focused on your goals. – It takes belief and a strong desire to concentrate on the changes necessary to achieve success. If your goals are clear, then it is easier to stay focused.  So begin by clarifying your goals before you get so frustrated you can’t or won’t take action.  If you are unsure of the process, or the next steps required, then seek the advice you need.
    Biz question: Do you have clear and measurable goals for your business and specifically for this fall time frame?
  1. Spend time wisely. – Time, unlike money, is something that you can’t get back. So every day you want to be as fully present as possible in each task you do, as well as choose those activities with care. Make sure your time and efforts are contributing to the wonderful aspects of your life, relationships and business endeavors.  The worst thing you can do is to spend your time on auto-pilot.  There is very little joy (or productivity, for that matter) in it.
    Biz question: How can I spend my time right now to get the best results for my business, both now and in the future?
  1. Be open-minded. – You never know where the next inspiration, great idea or deal will come from. To be open-minded you need to find ways to stay mindful and aware. Take the time to explore new activities and people and be open to new influences and experiences. A closed mind, frankly, has nowhere to go.
    Biz question: Are you open-minded to the fact that you might not know where the next awesome idea, opportunity or contribution to your business may come from?Picture2
  1. Pick a path. – There are many pathways leading to your ultimate goals. But to get anywhere you need to pick one and stick with it long enough to get there.  Then along that path, there will be many obstacles of varying degrees and nature which require decisions.  One time you may feel that breaking that obstacle down, bit-by-bit, is the right answer.  In another case, going around it works fine.  And sometimes you even have to find a new path. My father used to jokingly say, “You can’t get there from here, you have to start someplace else.”  And often that’s true. If the path dead ends or goes off course, then you MUST find a new way to achieve your goals.
    Biz question: What’s keeping you from achieving your goals?  Can you identify the top five reasons in priority order?
  1. Read between the lines. – Whether you are enjoying this blog, having coffee with friends or meeting with business professionals, reading between the lines is an imperative skill. Always go deeper than the surface. What do you need to learn, know or understand about what’s happening to get the most from the experience? Everything is happening for a reason and seeking the essence and purpose of the moment may be exactly what you should be doing to find the wisdom you need.
    Biz question: Can you look beyond the obvious tasks throughout your day and find the non-apparent insights that provide guidance for your business?
  1. Never lose hope. – Hope is the energy that drives all ambition and motivation. It is an essential element in all our endeavors and losing hope is like losing your engine. You must constantly be on guard against the negative emotions that deplete hope and eventually will prevent you from succeeding. No matter what the challenge; don’t  give up.
    Biz question: Can you identify your hope and how it powers your progress in business?  If hope is waning, what can you do to refuel?
  1. Create awesome habits. – What you do today and every day will become the habits of tomorrow. It’s important to choose actions that create the right habits. Discipline yourself to create the specific habits that you need to grow.
    Biz question: What business habits would you like to create or improve upon that will help achieve your goals? (You might want to read or revisit my blog titled: “An Art Licensor’s Continuing Education” to help you think about the wide variety of topics and skills needed to build a licensing business.)




FREE Ask J’net Q&A Tomorrow; Plus Sales & Trade Show Follow Through Techniques Course

15 06 2015

LE Banner crop versionI used the term whirlwind in yesterday’s blog, referring to the feeling of attending and coming home from the Licensing Expo in Las Vegas.  But now it doesn’t even seem to capture the essence of all the leads, ideas, contacts and knowledge to be learned and shared from a week at the show.  So I am going to change my reference and just call it what it is: a wonderful ‘tornado’ of opportunity!

If you are experiencing the same overwhelming feeling from looking at your notes and leads, combined with the pressure of having to follow-up intelligently on everything, then take a break and listen to the Ask J’net Q&A tomorrow.  This one-hour, live phone event is dedicated to questions about ‘After the Trade Show…’  There is still time to register and get your questions in the mix, so register now and put your question at the bottom of the form.

I think you will find the Ask J’net Q&A really helpful, whether you are sorting and making decisions about how to follow-up with each and every person you met at the Licensing Expo, or whether you walked the show floor or are just thinking about attending Licensing Expo next year and are wondering what to expect.  Both of my classes this week will help you with these processes.

Ask J’net Q&A TOMORROW

Again, my FREE Ask J’net Q&A will focus on ‘After the Trade Show Questions.’  Feel free to ask about:

  • things you saw at the Licensing Expo;
  • trade show events or etiquette that perhaps didn’t make sense to you as a first-timer;
  • things which still confuse you;
  • how to evaluate opportunities
  • how to close deals
  • and how to make the most of your time there through your strategic follow-up.

Ask any questions important to you right now and put them on your registration form. This Ask J’net Q&A is scheduled for  -TOMORROW- Tuesday, June 16th at 10:00 am PDT / 1:00 pm EDT (you will receive your Classroom Access Information at least one-hour before the class). Register Here.

Sales & Trade Show Follow-Through Techniques THIS THURSDAYIMG_0630

You won’t want to miss Sales & Trade Show Follow-Through Techniques. on Thursday, June 18th at 10:00 am PDT / 1:00 pm EDT. This live phone event will be 1.5 hours and the cost is $75. After your purchase, you can attend live or after the event you will receive … an audio (MP3) file, 60+ page PowerPoint presentation (PDF format) and video link to watch the entire class at your convenience. We know everyone has a different way of learning, so we offer more ways to learn than other training events in the licensing industry.

This class has 3 parts which cover the:

  1. Organization of your follow-up, how exactly to
  2. Follow Through carefully and accurately on your leads and
  3. Sales Techniques that will close the deal and grow your business.

You may place your questions on the registration form, and they will be answered during the live event.

The training will focus on the characteristics of licensing sales, which you won’t find in a traditional sales class. You will receive your Classroom Access information the evening before the class, June 17th, via email. Register Here.

Keep asking great questions and you’ll receive the answers, that’s for sure!





Licensing Expo Recap and Mastering the Next Steps

14 06 2015

AAL Booth C13 at Licensing ExpoFrom set-up to break-down, the Licensing Expo delivered on its promise of bringing together worldwide brands, creators, artists, retailers and manufacturers to build business partnerships. We shared information daily from exhibitors and attendees in our blog…both from the Art+Design Zone, but also up-n-coming character properties.

Direction at Licensing Expo is so important!

Direction at Licensing Expo is so important!

I heard from many people, there was plenty of traffic and the leads were excellent.  I don’t think Licensing Expo has posted their ‘official’ attendance count yet, but the first day was pretty strong and the second day was even stronger with, of course, the inevitable slower third day. But for the Resource Center it never slowed down. We were still taking appointments even as the Booth was being demolished around us.

What a wonderful whirlwind. As Licensing Expo’s Art+Design Resource Center, we gave away 30+ free consultations, to exhibitors and attendees alike, as a part of our services. We also gave one of our new video classes and our 80+ free Minicourses to everyone, charged cell phones and laptops, printed urgent papers, and handed out bottled water to the thirsty.

Carlos Neville moved from the Art + Design Zone, closer to Characters, with his Pop the Balloon.

Carlos Neville moved from the Art + Design Zone, closer to Characters, with his Pop the Balloon.

Everyone participating in the Expo seemed to be very excited about the variety of prospects. While many artists mentioned they couldn’t get meetings with their ‘A’ list potential manufacturers, I heard later that several persistent artists caught their attention and managed to get those exciting appointments after all.

Joan Marie Celebrates Art in her first booth.

Joan Marie Celebrates Art in her first booth at Licensing Expo. She joins those who will be back in 2016.

Two hot topics throughout the Licensing Expo event were global exposure and digital media. Manufacturers from around the world met with artists and new properties and every corner of Asia was especially well represented at the Expo. All properties, new and evergreen, are seriously considering how they will gain and maintain exposure in this new digital world. And today it’s not just about exposure and the numbers, it’s all about ‘engagement.’

Debra Valencia and I catch up in her beautiful booth, designed as a brand concept store.

Debra Valencia and I catch up in her beautiful booth, designed as a brand concept store.

Engagement is how your audience will choose to interact with you and your brand. Also, who will help bring your products and brands into the limelight. Whether an artist or a property, there is a big trend in utilizing celebrities to increase exposure. Strategic alliances are well and good, as long as you have engagement once the audience grows. While this may not seem relevant to those of you who are new to art licensing, specifically, it does relate. Many new artists are turning to manufacturing some items on their own to develop their ‘following.’ Then online marketing and sales efforts will build your audience and strong sales numbers will absolutely impress manufacturers. It gives you something to leverage.

ANNE WAS HERE

ANNE WAS HERE

There was also a great deal of chatter about artists, designers and new properties getting high-level leads with companies the exhibitor didn’t expect! Each freely admitted they were in product categories they had never even considered would be interested. Exposure to so many types of properties and product categories at Licensing Expo is always an eye-opener and fuels broader business goals and plans.

Of course I heard complaints too, such as, ‘There is no room for new artists or properties.’ ‘How can we get anywhere when it’s all about the big-guys?’ ‘You need TV before you can do licensing.’ Or ‘You need publishing before you can get TV.’ But I was witness to several artists and properties who made great strides by being well prepared and really understanding what media players and manufacturers would want from a ‘newbie’ in the industry. Let’s see if they can stay the course and keep moving forward.

So now the final results for everyone is in the hands of our attention to detail and follow-up.

Mark Lubratt  and his Mom Linda spoke to many prospective   partners about Zoonicorns and will be attending Licensing Expo in 2016.

Mark Lubratt and his Mom Linda spoke to many prospective partners about Zoonicorns and will be attending Licensing Expo in 2016.

Ask J’net Q&A THIS WEEK

Now everyone has to sort and make decisions about how to follow-up with each and every person they met.  We have two classes this week to help you with these processes.  One is our FREE Ask J’net Q&A, in which I’ll focus on ‘After the Trade Show Questions.’  Feel free to ask about things: you saw at the Licensing Expo; that maybe didn’t make sense for you as a first-timer; which you are still confused about; and how to make the most of your time there through your strategic follow-up.  Ask any questions important to you right now and put them on your registration form. This Ask J’net Q&A is scheduled for Tuesday, June 16th at 10:00 am PDT / 1:00 pm EDT (you will receive your Classroom Access Information at least one-hour before the class). Register Here.

Art+Design Zone Action

Art+Design Zone Action

Sales & Trade Show Follow-Through Techniques

You won’t want to miss Sales & Trade Show Follow-Through Techniques. on Thursday, June 18th at 10:00 am PDT / 1:00 pm EDT. This live phone event will be 1.5 hours and the cost is $75. After your purchase, you can attend live or after the event you will receive … an audio (MP3) file, 60+ page PowerPoint presentation (PDF format) and video link to watch the entire class at your convenience. We know everyone has a different way of learning, so we offer more ways to learn than other training events in the licensing industry.

This class has 3 parts which cover the 1) Organization of your follow-up, how exactly to 2) Follow Through carefully and accurately on your leads and 3) Sales Techniques that will close the deal and grow your business. You may place your questions on the registration form, and they will be answered during the live event.

The training will focus on characteristics of licensing sales which you won’t find in a traditional sales class. You will receive your Classroom Access information the evening before the class, June 17th, via email. Register Here.

Hope you can join me for one or both of the classes this week! Please share all this information with those who might want to attend the Expo next year or learn about our business. Thanks.





Protect Your Art With a ‘Shopping Doc’

14 02 2014

red heart sheildMany years ago I remember the first time I heard a manufacturer say, “I’d like to ‘shop’ your art around and see if we can get some interest from retailers.” Since then I’ve heard it 1000’s of times, as it’s become a very common practice in the art licensing industry.

As the economy hit below the belt, manufacturers needed a way to hedge their bets.  They no longer wanted to create volumes of inventory that might not sell quickly. This saves them up-front manufacturing costs, warehousing space, time, and of course, prevents them from having to ‘eat’ the cost of goods that don’t sell.

On the artist side, it poses some problems.  Manufacturers are now asking for high-resolution art to create sophisticated mock-ups, and to often produce a very small quantity of product in order to make their retail presentations.  If the retailer ‘buys in,’ then you could have yourself a licensing deal, but if not, the art is already in the hands of the manufacturer and you have no deal and few recourses to ever get digital art destroyed.

So without so much as an agreement, how can you be sure that manufacturers are not utilizing your exclusive art to sell larger quantities of products?  Well, I think there are many (and mostly) reputable manufacturers, who wouldn’t consider taking your art without paying for it.  But there is always someone willing to take advantage of the situation.  And it would make you would feel very vulnerable to send final art to someone when you don’t have a formal agreement.

With my lawyer, I created what I call a ‘Shopping Doc.’ It’s a short document that I can use when this type of circumstance occurs.  It all boils down to keeping track of what the manufacturer said they will do, and what you said you will do, just as with any contractual arrangement.  This is just a short letter, in which you give the manufacturer permission to ‘Shop’ your art to retailers with specific restrictions. It is very clear, in that, a manufacturer has only the right to shop

a) specific pieces of art,

b) for a certain amount of time, and

c) to listed retailers.

It also specifies that you retain the rights to your art AND it allows you to choose between whether or not you will continue to show the art to other manufacturers, during that same time period.  For the manufacturer, it does not obligate them in any way to concluding a deal with you.  So if things do go well, then you just move to a deal memo or straight to a licensing contract.

I believe that whether you use this form, or make up your own, it’s the best way to keep track of your art and what the manufacturer is doing.  It also gives you a detailed time frame in which to follow-up and determine how things are going and what the next steps should be. I find that, in general, keeping everyone accountable is really important. Also, deals are more likely to get signed.

Feel free to click here and get your copy of my ‘Shop Doc’ and to adapt it to your own situations.  No legal document is fool-proof, but it does help provide guidelines in which the manufacturer has set responsibilities with your art during the ‘shopping’ period. It also gives you the peace of mind that comes with knowing there is an end to their ‘shopping’ process, which would be enforceable in court if required.

I hope it makes your heart feel a bit more protected today, too.





37 Things A Trade Show Booth Does

26 06 2013

I ran across this great article from Skyline, one of the leading manufacturers of trade show booths.  37 Things a Trade Show Booth Does is a great list of things to keep in mind, when creating your next, or first, trade show booth.

I will say that for those new to trade shows, numbers 1-26, which I’ve included here, are the most important. Please follow this link and read the entire article written by Mike Thimmesch.

  1. Build, enhance, reposition and maintain your brand
  2. Support your booth staff
  3. Generates leads
  4. Be seen from a distance
  5. Communicate quickly
  6. Stop attendees
  7. Help attract qualified attendees
  8. Promote your benefits
  9. Announce your product markets
  10. Break your company into new markets
  11. Tell your story
  12. Host a presentation
  13. Provide meeting space
  14. Display your products
  15. Introduce your new products
  16. Recruit new employees
  17. Advances the buying cycle
  18. Host a press conference
  19. Make a statement
  20. Reinforce a themed message
  21. Answers questions
  22. Store your staffer’s stuff, plus promotions, supplies and electronic gear
  23. Facilitate dialog
  24. Scare your competitors
  25. Reinforce business partnerships
  26. Welcome customers

These not only read like goals and objectives in a marketing plan; that’s exactly what they are!  I think you should re-read this awesome list and make sure that your emails, marketing pieces, sales sheets and all business communication, including your trade show booths, are achieving as many of these goals as possible.

When creating your own booth, make sure you imagine the space and the various functions that will be necessary inside the booth and those that are critical from the perspective of walking down the isles.  This will help you with your sizing, communication, positioning, organization and more.  I know several artists who actually map out the exhibit booth space on the floor in their office, so they can walk inside it and really get a ‘feel’ for the size and where things should go.

FREE FRIDAY Ask J’net Q is only two days away…and I will close registration tomorrow at 5:00 p.m.  Ask J’net Q&A…it’s FREE FRIDAY on June 28th from 9-10 am Pacific/12 noon-1 pm Eastern time.  Please register as soon as possible to send your question(s), and I will also send you a copy of my ‘Trade Show Follow-Up Techniques’ class (full one-hour audio and 25-page PowerPoint Presentation through a download link) just for contributing. I will answer as many questions as possible during the hour and hope you can join me! And if you already registered and downloaded your free class, please let me know how you liked it.





Free Events for Cartoonists/Graphic Novelists and Authors Interested in Licensing

27 10 2012

Today I just wanted to reach out and share with you some free events that may be of interest to you.

1) For cartoonists, comic book creators and those interested in graphic novels, Publisher’s Weekly is offering a free webcast ‘The Evolution of  the Comic Book Era post 2012’.  The hour-long live web cast will feature an extraordinary panel that will “look at the comics and graphic novel market focusing on three topics: the rise of comic and graphic novel sales in both traditional bookstores and comic specialty shops; how the growing impact of digital comics is sending consumers into stores and how digital comics are helping the sales of print comics; the launch of new digital comics imprints and the growing popularity of Kids Comics, indie female creators and web comics.  Click here is more info and how to register for the free event. I can’t wait for this myself!

2) I will be a guest on ‘Publishing Insiders’ blogtalkradio show this coming Tuesday, October 30th at 4:00 p.m. PDT (7:00 p.m. EDT) The topic will be ‘Authors: are you Licensed?’ and I will be interviewed by Penny C. Sansevieri and co-host Paula Kraft.  This show is known for providing insider scoop on everything publishing–revealing the secrets of New York publishing along with tips and strategies for marketing your self-published book. If you are a published author, or are thinking about traditional or self-publishing, this will be a great event for you. No need to register, just click the microphone picture link below at at the appropriate time. And here’s the number to call in with your questions: (347) 838-9287.








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